Executives & Staff:

Expertise:  Jack of all trades, Master of none.
Hometown: Waldorf, MD
First job: Roy Rodgers
Number of computers at home: 3 Windows devices, 3 iDevices
Hobbies: Audio enthusiast
Fuel: Nestle Crunch Bars
Favorite thing about work: Coming up with business solutions for clients
Apps I can't live without: Cozi, Good Budget
Tech tip: Have you tried restarting it?

Expertise: RMM, Client Communication, Problem Solving
Hometown: La Plata, MD
First job: Software Performance Systems Inc.
Number of computers at home: 4
Hobbies: Golf, Board Games, Snowboarding
Fuel: Sushi and anything Italian
Favorite thing about work: Every day brings something new to learn and solve
Apps I can't live without: Evernote, Google Maps
Tech tip: Don’t be afraid to think outside the box for any/all solutions

rSupportDesk:

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about work: You never have the same day twice, unlike in Groundhog Day.
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

  • Command C: Copy
  • Command V: Paste
  • Command Z: Undo
  • Z4: Dropbox Screen

Education and training: B.A. in Organizational Communication with Minor in Communication Technology. CompTIA A+/Network+.
Certifications: – MCP, MCSA, MCSE, CompTIA, Security +
Hometown: Grand Prairie, Texas
First job: NIKE Basketball Camp Counselor/Coach
Number of computers at home: 6
Hobbies: Spending time with family, watching movies and playing/watching sports (Basketball, Football, Baseball, etc...)
Fuel: Sour Gummy Bears
Favorite thing about Work: The people!
Apps I can’t live without: NBA, ESPN, DirecTV, Hangouts & iHeartRadio.
Tech tip: When Google Chrome web pages run slowly, hit Shift+Esc to open Chrome’s Task Manager to troubleshoot.

Expertise: Operating systems, mission-critical business applications, infrastructure, and telecommunications
Hometown: New Orleans, Louisiana
First Job: Well’s TV Corporation, install television within a hospital environment
Education: B.S. in Accounting, minor Business

  • PMP through HP /A+, Network+ certifications classes
  • Six Sigma Green belt classes, ITIL / MCSA server
  • Certified in Meyers Briggs Training
  • White Belt Six Sigma Training Class session through HP
  • Yellow Belt Six Sigma Training Class session through HP
  • Service Now Database

Number of computers at home: 8
Hobbies: Building Muscle cars, Art, reading, traveling, music
Fuel: Turtles and pralines candies
Favorite thing about work: Team comradery and challenging my IT skills
Recharging Zone: Theater & music concerts
Apps I can't live without: On my Android phone, the S Health app
Tech Tip: Install a virus protection software along with a malware software to protect your units along with a firewall software as well

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Favorite thing about work: My Co-Workers
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about work: Having Supportive Co-Workers
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

Education and training: Associate's of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod's Salt and Vinegar Kettle chips
Favorite thing about work: Everyone is extremely helpful and always laughing.
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

Education & training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First Job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Favorite thing about work: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
Apps I can't live without: Google Drive
Tech Tip: Have you tried turning it on and off again?

Hometown: Canada
First job: Starbucks
Number of computers at home: 8
Hobbies: Playing video games and playing drums
Fuel: Cheez-its
Favorite thing about work: I genuinely enjoy everyone I work with
Apps I can’t live without: Reddit, Spotify, Shazam
Tech tip: If you don’t know something, Google it. (not just a tech tip)

Expertise: Network Professional with excellent hands on experience in computer networks and Information Technology (IT). Hands on experience with Routing, LAN, WLAN, switches and Cisco Firewall Knowledge Designing and Deploying Network equipment into Data Centers. Network Design and Configuration of equipment in many different environments.
Hometown: New York, NY
First Job: Interior Design
Education: BBA Finance & Investments
Number of computers at home: 8 PCs and 4 tablets
Hobbies: Golfing, Sports Shooting and Video Games
Fuel: Spicy Peanuts
Favorite thing about work: People and ever-changing software/hardware to play with.
Recharging Zone: Lifetime Fitness and going out for 22oz steaks.
Apps I can't live without: Google Maps
Tech Tip: Use an SSD ☺

Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Favorite thing about work: The ability to work with skilled people closely and build my own abilities
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.

Expertise: Social media management
Hometown: North Texas
First Job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about work: The comedy provided by the other engineers
Apps I can't live without: SeatGeek
Tech Tip: Have you restarted the machine?

Education & training: Active pursuit: AAS Computer Networking/Information Systems w/Cybersecurity concentration
Hometown: Queens, NY
First Job: U.S. Navy
Number of computers at home: 4
Hobbies: Esoteric studies
Fuel: Oatmeal, Old Fashion
Favorite thing about work: Magnet pool environment for continued learning
Apps I can't live without: I am able to easily disconnect from technology; thus, there are no apps that I absolutely must have…
Tech Tip: Reboot the machine…

Education & training: BA from UTD, Microsoft Office Specialist 2013, Security +
Hometown: Garland, TX
First Job: Swim Instructor
Number of computers at home: 8
Hobbies: Creative writing, crocheting, scrapbooking, video games, cats
Fuel: Chocolate chip cookies
Favorite thing about work: The variety of experiences available and having something new to learn every day.
Apps I can't live without: Moon+ Reader Pro
Tech Tip: Reboot and repent

Education & training: WGU
Hometown: Dallas, TX
First Job: McDonalds
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Favorite thing about work: The atmosphere has been amazing
Apps I can't live without: Email

Education & training: B.A. in Counseling
Hometown: Orangeville, ON (Canada)
First Job: Customer Service (Walmart)
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Favorite thing about work: My coworkers
Tech Tip: Google has most of the answers

Expertise: WiFi & Networking
Hometown: Nigeria & Houston
First job: Movie Theatre
Education and training: North Lake Junior College; A+, CCNA Certifications
Number of computers at home: 11
Hobbies: Downloading games, Xbox & Playing Banana Grams
Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
Favorite thing about work: Definitely the atmosphere, it's so cool!
Recharging zone: Mountain Biking
Tech tip: Disable auto-play on USBs.

Education and training: University of Oklahoma, A+, Net+, CCNA
Hometown: Tom, OK
First job: McDonald's
Number of computers at home: 11
Hobbies: DJing, teaching & training martial arts (Wing Chun Kung Fu, Jeet Kune Do, Filipino Martial Arts, Kenpo), reading, drawing/painting
Fuel: Chocolate chip cookies & Cool Ranch Doritos
Favorite thing about work: The atmosphere
Apps I can’t live without: Chrome
Tech tip: Rebooting fixes most software issues…

Education and training: Some college, Comptia Network +
Hometown: Salem, Oregon
First job: Petroleum Transfer Technician (Gas attendant)
Number of computers at home: 4
Hobbies: Motorcycle Riding, Cliff Jumping, Rock Climbing, Underwater basket weaving
Fuel: Monster Energy Drinks
Favorite thing about work: Working with like-minded people
Recharging Zone: Finding new and exciting things activities to engage in.
Apps I can’t live without: Google Maps
Tech tip: Windows Key X, www.google.com

Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Favorite thing about work: The people
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart

NOC Services:

Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Favorite thing about work: The environment is one of family and is very welcoming. There is also a lot of collective knowledge.
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Favorite thing about work: The People & "The Club House"
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

Education & training: BA – Chinese Language and Linguistics
Hometown: Dallas, Texas
First Job: Intern at University of North Texas Computational Chemistry Lab
Number of computers at home: 5
Hobbies: Music, Exercise, Computers
Favorite thing about work: Ability to experience a wider array of technology at a larger scale than most anywhere else
Apps I can't live without: EN <> ZH Dictionary
Tech Tip: How to make a Windows PC better: Step 1: Install Linux

Expertise: Social media management
Hometown: North Texas
First Job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about work: The comedy provided by the other engineers
Apps I can't live without: SeatGeek
Tech Tip: Have you restarted the machine?

Expertise: Networking, Desktop Support, & Windows Server
Hometown: Bismark, North Dakota
First job: CiCi's Pizza
Education and training: Collin County Community College; A+ & Network+ Certified
Number of computers at home: 3
Hobbies: Hanging out at home
Fuel: Cherry cokes
Favorite thing about work: It's such a friendly place.
Recharging zone: Top Golf
Apps I can't live without: Any internet browser
Tech tip: Keep it simple, it will work better