Many of our clients have our LabTech frog icon living peacefully in their tray, but other clients might not know what we’re talking about when we bring it up in these posts. Recently, we’ve been discussing the possibility of extending our tray frogs to more clients in order to speed up remote support. In celebration of that, we thought we’d explain to everyone what the froggy icon does, why it’s there, and how you can use it.

Once you have the frog, it will live in your lower right-hand tray. Usually, it accompanies your clock, your volume panel, your wireless indicator, your battery indicator, and other functional applications on your desktop. For most of its life, the frog will simply sit there happily as an indication that you can get quick remote support via Labtech from our helpdesk. Labtech provides software that makes remote connections between desktops easier and safer than ever. If you don’t already have the frog installed on your computer, our helpdesk or assistants may walk you through installation via JoinMe in order to expedite your remote assistance. After the frog is downloaded, it will stay in your tray for the next time remote help is required.

Having the Labtech frog on your desktop means that our helpdesk can remote into your machine easily and quickly. We will always notify you before remoting in to your computer to be sure that you have an opportunity to minimize any sensitive documents, websites, or emails that you may be working on. Additionally, you can tell exactly when your desktop is being accessed by the eye icon that will appear in the lower right. You are able to communicate with the helpdesk via the chat box that will pop up, and at any point you may boot the helpdesk off by pressing “Disconnect Technician Now!”